Terms of Service

Welcome to Lenawa Solutions. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Lenawa Solutions ("Company," "we," "us," or "our") governing your use of our website (lenawa.com) and engagement of our professional services.

By accessing our website, submitting a contact form, signing a service proposal, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

These Terms are effective as of August 27, 2026. We operate from offices in Dubai (UAE), São Paulo (Brazil), and Panama, serving clients across 11+ countries worldwide.

For the purposes of these Terms, the following definitions apply:

• "Services" refers to all digital marketing, search engine optimization (SEO), pay-per-click advertising (PPC), answer engine optimization (AEO), Google Business Profile management (GMB), web development, e-commerce development, mobile app development, web application development, and any other professional services provided by Lenawa Solutions.
• "Client" refers to any individual, business, or organization that uses our website, engages our services, or enters into a service agreement with us.
• "Agreement" refers to these Terms of Service together with any signed proposals, contracts, statements of work, or other written agreements between the Client and Lenawa Solutions.
• "Website" refers to lenawa.com and all associated subdomains, pages, and content.
• "Company" refers to Lenawa Solutions, including its employees, contractors, and authorized representatives.
• "Deliverables" refers to the final work product delivered to the Client, including but not limited to websites, applications, designs, reports, and campaign assets.

Lenawa Solutions provides a comprehensive range of digital services including:

• Search Engine Optimization (SEO) — technical SEO, on-page optimization, link building, and international SEO
• Pay-Per-Click Advertising (PPC) — Google Ads management, display advertising, and remarketing campaigns
• Answer Engine Optimization (AEO) — AI search optimization and featured snippet strategy
• Google Business Profile (GMB) Management — local SEO and multi-location optimization
• Web Development — custom websites, React applications, enterprise portals, and CMS solutions
• E-Commerce Development — online stores, payment integration, and marketplace solutions
• Mobile App Development — native and cross-platform mobile applications
• Web Application Development — SaaS platforms, custom dashboards, and business tools

All services are custom-tailored to each Client's specific business needs, goals, and market conditions. Service delivery timelines vary based on project scope, complexity, and Client responsiveness.

Important: While we apply industry best practices and proven methodologies, we do not guarantee specific results such as search engine rankings, traffic volumes, conversion rates, or revenue outcomes. Digital marketing results are influenced by numerous factors including market conditions, competition, algorithm changes, and third-party platform policies that are beyond our control.

As a Client of Lenawa Solutions, you agree to the following obligations:

• Accurate information: Provide truthful, accurate, and complete information about your business, products, services, and any materials relevant to the services we deliver.
• Timely communication: Respond to requests for information, approvals, and feedback within reasonable timeframes. Delays in Client communication may impact project timelines and deliverables.
• Access provision: Grant necessary access to your website, hosting accounts, content management systems, advertising platforms (Google Ads, Meta Business Suite), analytics tools, and any other systems required for service delivery.
• Timely payment: Pay all invoices by the due date specified in the invoice or service agreement.
• Legal compliance: Ensure that your business operations, products, services, and marketing materials comply with all applicable laws, regulations, and industry standards in your jurisdiction.
• Platform compliance: Comply with the terms of service and advertising policies of third-party platforms used in connection with our services (Google, Meta, etc.).
• Lawful use: Not use our services for any illegal, fraudulent, misleading, or unethical purposes.

Specific services, scope, deliverables, timelines, and pricing are defined in signed service proposals, contracts, or statements of work ("Service Agreements") provided to each Client.

• Service Agreements take precedence over these general Terms of Service where any conflict arises.
• Each Service Agreement will detail the specific services to be provided, the expected timeline, key milestones, and associated fees.
• Modifications to any Service Agreement require written consent from both parties. Verbal agreements or informal communications do not constitute binding modifications.
• Additional services requested beyond the original scope will be quoted separately and require written approval before work begins.

6.1 Payment Structure

Payment terms are specified in each Service Agreement and may include:

• Upfront payment: A deposit or full payment required before work begins, typically for smaller projects.
• Milestone-based: Payments tied to the completion of defined project milestones (common for web development and app projects).
• Monthly retainer: Recurring monthly payments for ongoing services such as SEO management, PPC campaigns, and maintenance.

6.2 Currency & Methods

• International clients: Invoices are issued in USD (United States Dollars).
• UAE-based clients: Invoices may be issued in AED (UAE Dirhams).
• We accept bank transfers, credit/debit cards, and other payment methods as specified in your invoice.

6.3 Late Payment

• Invoices are due within the payment terms specified (typically 14 days from the invoice date).
• Late payments may incur a fee of 1.5% per month on the outstanding balance.
• Services may be suspended if payments remain outstanding beyond 30 days.
• We reserve the right to engage collection agencies or pursue legal remedies for unpaid invoices.

6.4 Refund Policy

Refunds are assessed on a case-by-case basis, taking into account the work already completed, resources allocated, and third-party costs incurred. Advertising spend paid to platforms (Google Ads, Meta, etc.) is non-refundable through Lenawa Solutions, as these are paid directly to the platforms.

• Client ownership of deliverables: Upon full payment of all associated fees, the Client receives ownership of the final deliverables (websites, applications, designs, and content) as specified in the Service Agreement.
• Lenawa Solutions' retained rights: We retain all rights to our proprietary methodologies, processes, tools, templates, frameworks, and code libraries developed independently or prior to the engagement. These are licensed for use within the delivered project but are not transferred to the Client.
• Client-provided materials: All content, images, data, and materials provided by the Client remain the Client's property. The Client warrants that they have the legal right to use and provide such materials.
• Third-party licenses: Deliverables may incorporate third-party assets such as stock photography, fonts, plugins, or open-source software. These remain subject to their respective license terms, which will be communicated to the Client.
• Portfolio and case study rights: Unless otherwise agreed in writing, Lenawa Solutions retains the right to showcase completed work in our portfolio, case studies, and marketing materials. Clients may request exclusion from public showcasing at any time.

Both parties agree to maintain the confidentiality of information exchanged during the engagement:

• Client information: We will not disclose your business strategies, financial data, customer information, proprietary processes, or any other confidential business information to third parties without your prior written consent.
• Marketing data: Campaign performance data, keyword strategies, competitor analyses, and audience insights developed during our engagement are treated as confidential.
• Access credentials: Any login credentials, API keys, or system access shared with us will be stored securely, used solely for service delivery, and returned or destroyed upon engagement termination.

Exceptions: Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law, court order, or governmental regulation.

Lenawa Solutions provides its services with professional care, skill, and diligence consistent with industry standards. However:

• Services are provided on an "as is" basis. While we strive for the best possible outcomes, we do not warrant or guarantee specific results, including search engine rankings, website traffic, lead generation, conversion rates, or return on investment.
• Search engine algorithms, advertising platform policies, and market conditions change frequently and are beyond our control. Results achieved in the past do not guarantee future performance.
• We do not guarantee uninterrupted, error-free, or completely secure service. While we implement robust security measures, no internet-based service can guarantee absolute security.
• The Client is responsible for reviewing and approving all deliverables before they go live. Once the Client approves content, designs, or campaigns, we are not liable for any issues arising from the approved materials.
• We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law.

Our services frequently involve integration with and management of third-party platforms:

• Platforms we work with: Google Ads, Google Analytics, Google Search Console, Google Business Profile, Meta (Facebook/Instagram) Ads, Microsoft Advertising, and various CMS platforms, hosting providers, and development tools.
• Third-party terms: Your use of these platforms is subject to their own terms of service and privacy policies. Lenawa Solutions is not responsible for changes to third-party platform policies, algorithms, or pricing.
• Platform changes: Third-party platforms may change their features, policies, or APIs at any time. Such changes may affect the delivery or results of our services. We will adapt our strategies accordingly but cannot guarantee that historical performance will be maintained after platform changes.
• Ad spend: Advertising budget paid to platforms (Google, Meta, Microsoft, etc.) is separate from Lenawa Solutions' service fees. Ad spend is paid directly to the platforms and is subject to their billing terms and refund policies.

To the maximum extent permitted by applicable law:

• Lenawa Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising from or related to your use of our services.
• Our total aggregate liability for any claims arising from or related to our services shall not exceed the total fees paid by the Client to Lenawa Solutions during the six (6) months immediately preceding the event giving rise to the claim.
• Exceptions: These limitations do not apply to liability arising from gross negligence, willful misconduct, or fraud by Lenawa Solutions, or to any liability that cannot be excluded or limited under applicable law.
• The Client is responsible for maintaining their own backups of website content, data, and business-critical information. While we implement reasonable backup procedures, we are not liable for data loss resulting from circumstances beyond our control.

• Client indemnification: You agree to indemnify, defend, and hold harmless Lenawa Solutions, its directors, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your breach of these Terms; (b) your content, products, or services; (c) your violation of any law or third-party rights; or (d) any materials or information you provide to us.
• Client compliance: You are solely responsible for ensuring that your business operations, products, services, and advertising claims comply with all applicable laws and regulations in your jurisdiction.
• Company indemnification: Lenawa Solutions agrees to indemnify the Client against claims directly arising from our gross negligence, willful misconduct, or infringement of third-party intellectual property rights in deliverables we create (excluding Client-provided materials).

13.1 Modifications

• We reserve the right to modify these Terms with 30 days' written notice to active clients.
• Continued use of our services after modifications take effect constitutes acceptance of the updated Terms.

13.2 Termination

• Either party may terminate the service engagement with written notice as specified in the Service Agreement (typically 30 days' notice).
• We may terminate or suspend services immediately if the Client breaches these Terms, fails to pay invoices, or engages in conduct that is harmful to our business or reputation.
• All outstanding fees for work completed up to the termination date are due and payable upon termination.

13.3 Post-Termination

• Upon termination and full payment of outstanding fees, we will provide the Client with all completed deliverables, access credentials, and relevant data.
• Confidentiality obligations survive termination for a period of two (2) years.
• Sections relating to intellectual property, limitation of liability, and indemnification survive termination.

In the event of any dispute arising from or related to these Terms or our services:

• Good faith negotiation: The parties shall first attempt to resolve the dispute through good faith negotiation within 30 days of written notice of the dispute.
• Mediation: If negotiation fails, the parties agree to submit the dispute to mediation before a mutually agreed mediator, with costs shared equally.
• Arbitration: If mediation is unsuccessful, the dispute may be submitted to binding arbitration in accordance with the rules of the applicable arbitration body.

14.1 Governing Law & Jurisdiction

• UAE-based clients: These Terms are governed by the laws of the United Arab Emirates. Disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
• International clients: These Terms are governed by international commercial law principles. The parties agree to submit to arbitration under the ICC (International Chamber of Commerce) Rules where applicable.

Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from circumstances beyond their reasonable control ("Force Majeure Events"), including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, fires)
• Pandemics, epidemics, or public health emergencies
• Government actions, sanctions, embargoes, or regulatory changes
• War, terrorism, civil unrest, or political instability
• Major internet or telecommunications outages
• Third-party platform outages or shutdowns (Google, Meta, hosting providers)
• Power failures or critical infrastructure breakdowns

The affected party must notify the other party promptly and take reasonable steps to mitigate the impact. If a Force Majeure Event continues for more than 60 days, either party may terminate the affected services without liability.

• Entire agreement: These Terms, together with any signed Service Agreements, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements relating to the subject matter.
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
• No waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.
• Assignment: The Client may not assign or transfer their rights or obligations under these Terms without our prior written consent. Lenawa Solutions may assign its rights and obligations to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of its assets.
• Notices: All formal notices under these Terms shall be in writing and delivered via email to the addresses specified in the Service Agreement. Notices to Lenawa Solutions should be sent to legal@lenawa.com.
• Independent contractors: Lenawa Solutions and the Client are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

For questions, concerns, or legal notices related to these Terms of Service:

Lenawa Solutions reserves the right to update or modify these Terms of Service at any time. When changes are made:

• The "Effective Date" at the top of this page will be updated to reflect the most recent revision.
• Active clients will be notified of material changes via email at least 30 days before the changes take effect.
• A summary of changes will be posted on our website when significant updates are made.
• Your continued use of our website and services after any modifications constitutes your acceptance of the updated Terms.

If you do not agree with the updated Terms, you may terminate your service engagement by providing written notice to legal@lenawa.com before the new Terms take effect.