Client Portal Login

Refund Policy

Lenawa Solutions > Refund Policy

Refund Policy

At Lenawa Solutions, we value our customers and strive to provide the highest quality services. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our guidelines for processing refunds.

  1. Eligibility for Refunds:
    • Refunds may be considered for services that have not been rendered or completed.
    • Products or services that are eligible for a refund will be clearly specified on our website or in the terms of the agreement.
  2. Refund Requests:
    • All refund requests must be made in writing via email or through our official contact channels.
    • The request should include relevant details, such as the reason for the refund, invoice or order number, and any supporting documentation.
  3. Evaluation and Processing:
    • Each refund request will be carefully reviewed by our team.
    • We reserve the right to assess the validity of the request and may require additional information or clarification.
    • Refunds will be processed within a reasonable timeframe, typically within [30 days] from the approval of the request.
  4. Non-Refundable Items and Services:
    • Certain products or services may be non-refundable, as specified in our terms and conditions.
    • This includes any customized or personalized work, domain registration fees, third-party services, or any products or services clearly indicated as non-refundable.
  5. Payment Method:
    • Refunds will be issued using the original payment method used for the purchase.
    • In cases where the original payment method is no longer available, an alternative arrangement will be made at our discretion.
  6. Partial Refunds:
    • In some cases, a partial refund may be granted based on the specific circumstances and work completed.
    • Any applicable deductions or fees will be clearly communicated during the refund process.
  7. Communication:
    • We will maintain clear and timely communication throughout the refund process, keeping you informed about the progress and any updates regarding your request.

Please note that this Refund Policy is subject to change at our discretion. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns regarding our refund policy, please contact us through our official channels, and we will be happy to assist you.

Last updated: [20/05/2023]

Lenawa Solutions Refund Policy